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Business

Councils lacking workflow automation, says Y Soft

Local councils across the UK are not planning to capitalise on the benefits of automated workflows, according to a new Freedom of Information request.

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The Freedom of Information request suggests a potential lack of awareness of automation benefits among UK councils

Requested by Y Soft Corporation, the information shows that just 15 percent of councils plan to invest in workflow solutions, which can include an element of print, while only 36 percent are increasing their IT budgets in the next year.

In addition, while 71 percent of councils currently use workflow tools to digitise scanned documents in some capacity, these workflows are only being deployed in specific council departments.

Nick Parkes, regional sales manager at Y Soft, hit out at the figures, saying that councils need to invest more if they are to realise the real benefits of automation in the workflow.

The fact that such a small percentage of councils are increasing their workflow solutions shows that there is a lack of awareness of the impact specific technologies can have on productivity improvements

“The fact that such a small percentage of councils are increasing their workflow solutions shows that there is a lack of awareness of the impact specific technologies can have on productivity improvements,” Parkes says.

“If current productivity levels are so frequently labelled ‘poor’, why aren’t more councils considering boosting productivity with technology that allows workers to do an existing activity more efficiently? 

“I often come across organisations not realising the true benefits of digital workflows, with many often simply scanning to email—a process that still requires a lot of manual input and doesn’t take advantage of the full scope of digital workflows.” 

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