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Industry

Adare SEC wins customer acclaim

Integrated communications provider Adare SEC recently scored high marks in an independent nationwide customer satisfaction survey, securing its place as one of the highest performing companies of its type in the UK.

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Adare SEC’s score of 82.4 was higher than the UK average for all businesses of 77.1. Pictured: customer service director Amanda Taylor

Adare SEC scored 82.4 out of 100 in the UK Customer Satisfaction Index (UKCSI) survey, which, conducted by the Institute of Customer Service, each year polls over 10,000 customers in 13 sectors and generates around 45,000 responses.

Companies are scored on five key areas relating to customer service: experience, complaint handling, customer ethos, emotional connection and ethics.

Amanda Taylor, customer service director at Adare SEC, says: “To receive such great results from our first UKCSI survey is testament to the high standards of customer service we give our clients.

To receive such great results from our first UKCSI survey is testament to the high standards of customer service we give our clients

“Our aim is to offer clients unparalleled service excellence when it comes to their integrated communications and the findings of the survey highlight this.

“Although our results are very encouraging, we will not rest on our laurels. As part of our ongoing transformation strategy, we are committed to continually developing, improving and evolving our customer service offer so we can provide the best possible levels of delivery and experience.”

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